FAQ
Forgot your password?
Forgot your username?
Can not find a race to sign in?
You see the wrong category when you are logged in?
You do not receive confirmation emails?
How to check the status of my enrolment?
I received a discount code or gratuity, where should I type it in?
You wish to register in several events and pay in one time?
Click "Password lost" in the upper connection space on the right of the page and follow the instructions on the screen. You will receive immediately a new password by email. You can change it in your profile.
Contact us through our form. We will send you information by email to recover your connection.
Can not find a race to sign in?
To access the registration of an event, log on to your account and click on the event of your choice (page current events or search). Depending on your age and gender, available categories for you are displayed. Select the category of your choice and click "add to cart", follow the path until checkout.
You see the wrong category when you are logged in?
Probably your date of birth is incorrect, please go to your profile and check that all required fields are filled in correctly, both in terms of format and data. If the problem is not solved, contact us through our contact form.
You don't receive confirmation emails?
There are several possibilities:
- Your e-mail address is simply not valid.
- Your e-mail address has a mistake (spelling)
- Our confirmation emails go into your SPAM box.
Try to correct the information and if the problem persists, please contact us.
How to check the status of my application?
In your personal profile you find the button "Purchases and receipts" and in this module, you will find a summary of your purchases and payments. You can also check your registration by finding your name on the start list of the race. If you are registered, a green check follows your name.
I received a discount code or free, where do I enter?
If free codes exist for the event you are interested in, an input field is shown when you are on the registration form (once you select the category nd proceed). Enter the code for free or reduced fee enrolment in this field. If it is valid, it will subtract the amount of the voucher from your bill.
You want to join many events and pay in one step?
Simply "add to cart" events you choose, and then access the basket to control your summary. Finally, perform secure payment.